Our success is all about the way we handle our process for our customers as well as internally.
1. Choose your product
2. Place your order
1. Choose your product
Visit our product page (in our top menu bar) to find the products you are looking for. Once you have found the product(s) simply click on them to view more information, photos and most importantly pricing.
Our product pages display a number of common sizes and quantities with pricing that you can instantly add to your cart. Most pages also contain a calculator in the pricing section to allow you to work out instant pricing on your custom sizes and quantities.
To use the calculators simply complete the fields such as quantity, size, etc.. (Note: All sizes are to be entered in millimeters, so 1 metre should be entered as 1000). Once you click ‘Calculate my price’ it will display your quote which you can then click to add to your cart.
2. place your order
Once you have added all of the signage you require to your cart, you can checkout by clicking the checkout button at the top right hand side of the page. ( Alternately you can email your order to firstname.lastname@example.org . Make sure to include your invoice name, delivery address and contact phone number.)
No payment is required at time of placing an order. We don’t ask for any money until you sign off on your artwork proof.
Once you complete your details on the checkout page and submit the order, you will be taken to a confirmation page. On this page you can click a link to upload any artwork files and add notes to the order.
If you are not ready to provide your artwork files immediately that’s no problem at all. At the time of submitting your order an email will also be sent to you with a link to come back and do this later.
If you are providing your print ready artwork files (Artwork Specifications can be found under the ‘Designer’ section on the bottom left of each product page) you can upload them through our site if they are under 5mb, files up to 15mb can be sent to email@example.com , larger files can be sent using sendspace.com
Alternatively if you need us to create or finish a design for you, you can upload any logos, or design elements you have and we will contact you to discuss any extra costs involved for our designers to do this for you.
Our internal sales team will be notified of your order and they will check any files you have uploaded. If they have any questions, problems or need to discuss artwork that you require us to complete for you, they will be in touch promptly to discuss the order further.
Once we have everything we need, we create a job sheet that goes to our artwork team. At this stage you are emailed an official order confirmation and details on what happens next.
Our artwork team will email you a digital proof for your approval prior to going to production. We will not start production on any signage until the artwork is signed off, this includes repeat orders.
custom approves inorder, invoice and proofs as required
The same morning your job enters production you are sent a tax invoice requesting full payment ahead of despatching (or pick up of) your signs. The email will include a link that takes you to an online payment gateway where you can pay with your credit card. Alternately you can pay with EFT, the details will be on the invoice.
Note: If your order was more than $3000 + GST we would of asked for a 30% deposit prior to your order being sent to production. Your approved job will sit with our designers until the deposit is received and will then be released to production.
The following working day after signing off on your artwork, your job is released into production. This is day 1 of our quoted production time. Each product has a different production time that is based on the processes and complexity of producing it. You can find the production times on each product page.
Once your order is complete, our dispatch co-ordinator will check to see if it has been paid. If it has been paid they will dispatch (or notify you that it is ready to collect) your order with our courier and you will be sent an email confirmation with courier tracking number.
If your order is not paid in full, we will email you to notify you that it is ready and awaiting payment. As soon as we receive payment the goods will be dispatched